At that place's nothing quite as frustrating every bit encountering an SSL document error, for website owners and users alike. If you're certain you've gone through all the required steps of installing your SSL certificate but for Chrome to tell you something's gone wrong with your site security, it might be tempting to throw your hands up and surrender completely.

For users, it's irritating to try to admission a site but to be given the "Your Connection Is Not Private" message, forth with the "Non Secure" warning in the accost bar, especially if you could have sworn the site had been secured earlier that day. Information technology should be emphasized at this point that this message is absolutely there to protect you, and most of the time is legitimate. That said, sometimes there can exist an issue on the user's end to trigger this alert. Luckily, fixing these problems isn't too complicated. Sometimes information technology'due south actually pretty easy. This blog post will guide you lot through some of the different reasons why an SSL certificate mistake bulletin might be shown in Google Chrome and how you tin can fix them, whether you're a website possessor or user.

Fixing Google Chrome SSL errors for website owners

There are a number of reasons why your website's SSL certificate might be considered invalid past Google Chrome. Some examples include: Errors during the installation procedure Your SSL certificate has expired Your SSL certificate is only valid for the main domain and not the subdomains Your have a self-signed SSL certificate, or you lot didn't purchase i from a trusted certificate say-so If you're having bug with SSL certificate errors in Chrome, check out our knowledgebase for more information, or contact our support team.

How to gear up SSL certificate errors in Chrome for users

For someone trying to access an apparently insecure website, there are a few things you can do on your browser and operating system to prepare the problem.

  1. Check the fourth dimension and date: No, non on your wristwatch or calendar — your device's operating system. Information technology might seem similar a small consideration, but if your device's time is completely at odds with the fourth dimension validity of the SSL certificate, it will be read as erroneous. If this is the problem, the bulletin may too say "NET::ERR_CERT_DATE_INVALID".
  2. Clear cache for that website: Website cookies tin crusade an error message to appear if, for instance, your browser has an onetime SSL certificate for that website cached. You may as well encounter "ERR_TOO_MANY_REDIRECTS" as role of your error bulletin. Clearing cookies in Chrome is easy, click Ctrl+Shift+Del or:
    • Open Chrome and click on the carte (the iii vertical dots in the tiptop right manus corner of the browser).
    • In the dropdown menu, click Settings.
    • Toward the end of the page, click on advanced.
    • In the "Privacy and security" box, select "Clear browsing information".
    Here, you can choose to articulate all your browsing data or just the cookies related to the site you're trying to visit.
  3. Update Chrome and your operating arrangement: Sometimes an SSL certificate error tin merely be due to using an outdated version of Chrome. To make sure yours is up-to-appointment, click on the carte du jour. If you take an old version of the browser, y'all will see an "Update Google Chrome" option. While you're at it, check that your device's operating organization is also the most current, every bit this can also contribute to fault messages.
  4. Disable Chrome extensions: Sometimes the settings of certain browser extensions can interfere with accessing a webpage. To see if it works when you disable your extensions, head to your Settings again. Click on Extensions in the card on the left. Disable your extensions and restart the browser.
  5. Cheque your firewall/anti-virus software: Sometimes the settings of anti-virus software can treat certain HTTPS traffic every bit suspicious. To see if yours is interfering with accessing certain sites, y'all can either turn your firewall or anti-virus off completely, or (if it has this setting) plough off SSL scanning. This option should only be used if you're certain the website you're trying to access is actually secure.

If you lot've tried all of these fixes and nothing works, information technology is probable a real issue with the website's SSL certificate, as outlined in the previous section. In this instance, you lot may also encounter one of the following messages:

  • This webpage is not available
  • Cyberspace::ERR_CERT_COMMON_NAME_INVALID
  • Cyberspace::ERR_CERT_REVOKED
  • Internet::ERR_CERT_AUTHORITY_INVALID
  • ERR_SSL_WEAK_EPHEMERAL_DH_KEY
  • ERR_SSL_VERSION_OR_CIPHER_MISMATCH

If you still want to admission the site, y'all have two options:

  1. Contact the webmaster or owner of the website and inform them that in that location'due south an result with their SSL document.
  2. (We admittedly don't recommend this 1.) Go along on to the website with an insecure connectedness at your ain risk.

Wrap up

Chrome SSL certificate error messages tin can be a pain, but very often there can be a quick solution, particularly on the user end. If you recently purchased and installed an SSL certificate for your website from SSLs.com that triggers errors letters in Chrome and can't figure out why, arrive bear on with support.